Terms & Conditions

Effective Date: 01/08/2026

Company: Soho Sorted Ltd (trading as Luggage Sorted)

Website: luggagesorted.com

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Luggage Sorted website and services.

By making a booking or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. About Us

Luggage Sorted is operated by Soho Sorted Ltd, a company registered in England and Wales.

We provide a platform that connects customers with third-party luggage storage providers (“Storage Partners”).

3. Our Role

We provide a platform that facilitates bookings between customers and Storage Partners.

Storage services are delivered by Storage Partners, and we handle booking and payment processing on their behalf.

4. Bookings

4.1 Booking Process

You agree to:

  • Provide accurate information
  • Pay all applicable fees
  • Comply with these Terms

4.2 Confirmation

A booking is confirmed only when:

  • Payment is successfully processed
  • A confirmation is issued

All bookings are final and non-refundable, subject to clause 9.

5. Storage Service

5.1 Drop-Off and Collection

  • Items must be dropped off and collected within the booked times.
  • Storage Partners may refuse early or late drop-offs.

5.2 Late Collection

If items are not collected within the booked period:

  • Continued storage is not guaranteed.
  • Items may be treated as uncollected under clause 13.

6. Inspection and Security

For safety and compliance:

  • Storage Partners reserve the right to inspect or scan items.
  • You may be asked to open bags for inspection.
  • Refusal may result in denial of service without refund.

7. Prohibited Items

You must not store:

  • Illegal items
  • Weapons or explosives
  • Flammable or hazardous materials
  • Perishable or odorous goods
  • Cash, securities or financial instruments
  • High-value items, including jewellery, luxury goods or expensive electronics

We reserve the right to refuse any item at our discretion.

8. Customer Responsibilities

You confirm that:

  • Items are securely packed and suitable for storage.
  • You are the lawful owner or authorised custodian of the items.
  • You comply with all applicable laws and regulations.
  • You have not stored any prohibited or restricted items.

9. Cancellations and Refunds

9.1 No Cancellations

All bookings are non-cancellable and non-refundable once confirmed.

9.2 No-Shows

Failure to attend results in:

  • No refund
  • Full retention of booking fees

9.3 Limited Exceptions

Refunds or credits may be issued at our sole discretion if:

  • A Storage Partner cannot honour the booking.
  • A material failure of service occurs.

Nothing in these Terms affects your statutory rights.

10. Liability

10.1 No Insurance

  • We do not provide insurance.
  • Storage is entirely at your own risk.

10.2 Platform Liability

To the fullest extent permitted by law:

  • Soho Sorted Ltd accepts no liability for loss, theft or damage.
  • We are not responsible for the acts or omissions of Storage Partners.

10.3 Storage Partner Responsibility

Storage Partners are responsible for:

  • The storage environment
  • The handling of items
  • The security of their premises

10.4 Excluded Losses

We are not liable for:

  • Indirect or consequential losses
  • Loss of profits, data or opportunity

10.5 Maximum Liability

Where liability cannot be excluded, it is limited to the amount paid for the booking.

11. Claims

  • Claims must be reported within 24 hours of collection.
  • Supporting evidence, including photographs, receipts and relevant details, must be provided.

Failure to notify us within this timeframe may invalidate your claim.

12. Refusal of Service

We and Storage Partners may:

  • Refuse items
  • Refuse service
  • Cancel bookings

We may take these actions without liability where necessary for safety, legal or operational reasons.

13. Uncollected or Abandoned Items

If items are not collected:

  • After 24 hours, items may be treated as uncollected.
  • After seven days, items may be considered abandoned.

We and/or Storage Partners reserve the right to:

  • Open items where necessary.
  • Dispose of, destroy or donate items.
  • Recover any costs incurred.

We accept no liability for uncollected items.

14. Website Use

You agree not to:

  • Misuse the website.
  • Attempt to gain unauthorised access.
  • Interfere with our systems or security.

We may suspend or terminate access where these Terms are breached.

15. Data Protection

Your personal data is handled in accordance with our Privacy Policy.

16. Force Majeure

We are not liable for events beyond our reasonable control, including:

  • Natural disasters
  • Transport disruption
  • Government restrictions
  • Strikes or emergencies

17. Changes to These Terms

We may update these Terms at any time. Your continued use of the website or services following an update constitutes acceptance of the revised Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact

Email: hello@luggagesorted.com

Registered address: Soho Sorted, 16 Manette Street, Soho, London, W1D 4AS, UK

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