Privacy Policy

Effective Date: 01/08/2026

Company Name: Soho Sorted Ltd (trading as Luggage Sorted)

Website: luggagesorted.com

1. Introduction

Soho Sorted Ltd (“we”, “us” or “our”), trading as Luggage Sorted, is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your personal data when you use our website and luggage storage services, in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

By using our services, you agree to the terms of this Privacy Policy.

2. Data Controller

Soho Sorted Ltd is the data controller responsible for your personal data.

Contact details:

Email: hello@luggagesorted.com

Address: Soho Sorted, 16 Manette Street, Soho, London, W1D 4AS, UK

3. Personal Data We Collect

3.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Booking details, including location, date, time and number of items
  • Customer support communications

3.2 Payment Information

Payments are processed securely through Stripe. We do not store your full payment card details.

We may receive limited payment-related information, such as:

  • Payment confirmation
  • The last four digits of your payment card
  • Billing country

3.3 Automatically Collected Data

  • IP address
  • Device and browser type
  • Usage data, including pages visited and time spent on the website
  • Information collected through cookies and similar tracking technologies

3.4 Information from Third Parties

We may receive personal data from third parties, including:

  • Payment processors, such as Stripe
  • Analytics providers
  • Fraud prevention services

4. How We Use Your Data

We use your personal data to:

  • Process and manage bookings.
  • Provide access to luggage storage locations.
  • Send booking confirmations and service updates.
  • Provide customer support.
  • Process payments and prevent fraud.
  • Improve our website and services.
  • Comply with legal and regulatory obligations.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases when processing your personal data:

  • Contractual necessity: where processing is necessary to provide our services and fulfil your booking.
  • Legitimate interests: where processing is necessary to operate, improve and protect our business and services.
  • Legal obligation: where processing is necessary to comply with applicable laws, including tax and accounting requirements.
  • Consent: where you have consented to receive marketing communications or to other optional processing activities.

6. Sharing Your Data

6.1 Storage Location Partners

To fulfil your booking, we share the information necessary to provide the service with your selected luggage storage location. This may include your name, booking reference and booking details.

6.2 Service Providers

We may share personal data with third-party service providers, including:

  • Stripe, for payment processing
  • Website hosting providers
  • Analytics providers, such as Google Analytics, where used
  • Customer support and communications providers

6.3 Professional and Legal Advisers

We may share personal data with professional advisers where necessary for legal, accounting, insurance or regulatory purposes.

6.4 Public Authorities

We may disclose personal data where required by law, regulation or legal process, or where necessary to prevent fraud or other illegal activity.

We do not sell your personal data.

7. International Transfers

Some of our service providers, including Stripe and certain analytics providers, may process personal data outside the UK.

Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place. These may include:

  • UK International Data Transfer Agreements (“IDTAs”)
  • UK adequacy regulations
  • Approved standard contractual clauses and the UK International Data Transfer Addendum

8. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Provide our services.
  • Comply with legal, tax and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.

Financial and transaction records will typically be retained for up to six years where required for tax and accounting purposes.

9. Cookies

We use cookies and similar technologies to:

  • Provide essential website functionality.
  • Improve website performance and user experience.
  • Analyse how the website is used.

You can manage or disable cookies through your browser settings. Further information about the cookies we use may also be provided through our cookie notice or consent settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data. These measures may include:

  • Secure hosting environments
  • Encryption where appropriate
  • Access controls
  • Staff training and internal procedures

Although we take reasonable steps to protect your personal data, no website, transmission method or storage system can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete personal data.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request the transfer of your personal data to you or another organisation.
  • Withdraw consent at any time where processing is based on consent.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

12. Marketing Communications

We will only send you marketing communications where you have opted in or where we are otherwise permitted to do so by law.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

13. Third-Party Links

Our website may contain links to websites operated by third parties. We are not responsible for the privacy policies, security or practices of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

14. Children’s Data

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

15. No Insurance and Liability Notice

While we take reasonable care when selecting our Storage Partners, please note that:

  • We do not provide insurance for stored items.
  • Customers store items at their own risk.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or data-processing practices.

Any updates will be published on this page with a revised effective date.

17. Complaints

If you have concerns about how we collect or use your personal data, please contact us first so that we can try to resolve the matter.

You also have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection:

Make a complaint to the Information Commissioner’s Office

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Email: hello@luggagesorted.com

Address: Soho Sorted, 16 Manette Street, Soho, London, W1D 4AS, UK

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